Shipping policy

At NICOL SYDNEY, we are committed to providing a smooth and reliable shopping experience for our customers in Australia. This Shipping Policy explains how orders are processed, shipped, and delivered.

Shipping Locations

We currently ship within Australia only.

Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday).

Order Cut-Off Time:
5:00 PM (Sydney Time)

Orders placed after this time will be processed on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email.

Estimated Delivery Times

Handling Time:
1–2 business days (Monday–Friday)

Transit Time:
6–8 business days (Monday–Friday)

Estimated Delivery Time:
7–10 business days

Please note that delivery times are estimates only and may vary due to factors outside our control such as courier delays, peak seasons, customs processing, weather conditions, or other logistical issues.

Shipping Carriers

We work with trusted courier partners for deliveries within Australia, including:

  • Australia Post

  • StarTrack

  • CouriersPlease

  • Aramex Australia (formerly Fastway)

  • TNT Express

  • DHL Express Australia

  • FedEx Australia

  • Allied Express

Carrier selection may vary depending on your location and order logistics.

Shipping Costs

Free Shipping

All orders within Australia qualify for free standard shipping.

There is no minimum purchase required.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take 24–72 hours to appear after shipment, depending on the courier.

Delivery Issues

If you experience any issues with your delivery, including delays, missing packages, or tracking concerns, please contact our support team.

We will assist you in resolving the issue as quickly as possible.

Incorrect Address

Please ensure that your shipping address is correct before placing your order.

NICOL SYDNEY is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

While we work with reliable courier services, shipping delays may occasionally occur.

If your package appears delayed, please contact us and we will investigate the shipment with the courier.

Contact Information

If you have any questions about shipping or delivery, please contact us.