Refund policy
30-Day Easy Returns
At NICOL SYDNEY, we want you to love your purchase. If, for any reason, you are not satisfied, we offer a simple and easy return process.
Return Policy Overview
Return Window
You have 30 days from the day you receive your order to return eligible items.
Condition
Items must be unused, in their original condition, and returned with the original packaging, including any accessories, tags, and documentation.
Easy Returns
Returning items is simple and our customer support team will assist you throughout the process.
Return Costs
Defective or Incorrect Products
If the product you received is incorrect, damaged during shipping, or defective, there is no cost to the customer. Our support team will provide instructions to resolve the issue.
Customer Remorse (Change of Mind)
If you wish to return an item due to a change of mind, ordering the wrong product, or personal preference:
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The customer is responsible for return shipping costs
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Original shipping costs are non-refundable
How to Return an Item
1. Contact Us
Email our support team at:
Please include:
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your order number
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the reason for the return
2. Pack Your Item
Repack the item securely in its original packaging, including any accessories, tags, and documentation.
3. Send the Item
Once your return request is approved, we will provide instructions on how and where to send your item.
Please ensure the item is sent using a trackable shipping method.
Refund Process
Inspection
Once we receive your returned item, it will be inspected to ensure it meets the return conditions.
Refund
If approved, your refund will be issued to the original payment method.
Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different product, size, or color, please contact our support team and we will assist you.
Non-Returnable Items
For hygiene or safety reasons, certain items may not be eligible for return. These items will be clearly marked in the product description.
Questions?
If you have any questions about returns or refunds, please contact our customer support team.
